THE SHIPPING OF YOUR PACKAGE
You can decide to return any product purchased on https://www.masserialepuglie.com within 14 days from the delivery date.
REASONS FOR RETURN FOR REPLACEMENT
Damaged product (only if accompanied by photos of the damage and packaging with which you received the product) Non-compliant goods: the product is different from the description (only if accompanied by a photo of the product)
RETURN CONDITIONS
For products returned for replacement you will need to attach photos of the details and packaging with which you received the product make sure that the products are in the same condition in which you received them, in the original packaging.
In the event that you no longer have the original packaging available, we kindly ask you to independently recover an adequate and suitable packaging for transport.
If your return does not meet the conditions listed, the package will be sent back to you and no refund or replacement will be made.
METHOD OF RETURN FOR REPLACEMENT
Fill out the form below
Your request is evaluated by Customer Service
You will receive an email with the details of the expected date of appointment with the courier to deliver the product and the label to be affixed to the package.
Prepare the package with the label received and deliver it to the representative on the day of the appointment
Once the quality control has been carried out, we will ship the replacement product
RETURNS FOR REFUND
Fill out the form below
Your request is evaluated by Customer Service
You will receive an email with the address where to send the product
Once the quality control has been carried out, we will refund the price of the product at the time of purchase within a maximum of 14 days
LEGEND OF RETURN REASONS
TOTALLY DAMAGED PRODUCT
The article is entirely damaged and unusable. Select this item and specify the defect in the "Comments" field.
PARTIALLY DAMAGED PRODUCT
The item is only partially damaged and does not need to be replaced entirely. If you have found a defect in only one part of the article, choose this item and specify the piece in the "Comments" field.
NON-CONFORMING GOODS
The item received is different from what was ordered. Choose this item and specify, if possible, the product you received.
I CHANGED MY IDEA
The article does not meet your expectations and you want to make use of the right of withdrawal. Choose this item and specify in the "Comments" field if you wish to receive the refund of the amount spent or the replacement with a different item.